Yes. Mednote is not just an app for doctors, it's an app for enterprise healthcare customers. Because of this it adheres to a range of security requirements required by our enterprise customers, including secure transcription, secure storage, and secure account access.

Custom PXM | PXM Scoring Integrated with the Patient Record

Q: How do you ensure accurate transcription with AI?

We use the latest transcription services from leading frontier model providers with additional customisation for geographical, application, and medical contexts. This provides the highest level of transcription accuracy. It remains important to speak clearly when dictating your notes to ensure accuracy.

Q: Is there a 'human in the loop'?

Yes. Mednote asks users to check a note before saving it to the patient record and allows them to make easy text edits to the note before saving it. Notes can also be edited retrospectively, but all edits to the original transcription are tracked and logged for traceability.

Q: Can Mednote handle diverse accents?

Yes. We've tested it extensively to ensure it works effectively across a wide range of local and regional accents.

Q: Are there any limits on how many notes I can make per month?

No. Mednote has a flat rate cost structure with unlimited notes.

Q: Can I save or export my patient notes?

Yes. Go to the menu, select 'Export Notes', select your date range, and you can download or email your patient notes.

The first step to improving patient experience is getting better data

RateMyDoctor adds a new level of analytics and insight to PXM by linking both the patient record and the patient journey to each rating.

Tablet on desk in hospital lobby asking if reception staff treated you with courtesy and respect.

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Point of treatment PXM Scoring

With both a tablet at reception and the ability to do a bedside rating, it's easy to do PXM scoring at the point of treatment, which means ratings that more accurately reflect the patient experience.

Person holding tablet showing survey about emergency unit prioritisation and waiting time with Yes, No, N/A options.

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Patient Record Integration

With patient record integration, the individual doctors and nurses that treated a given patient are linked to that patient's PXM score for granular analytics that can help clinicians improve.

Tablet displaying patient satisfaction scorecard with monthly scores and an overall score of 8.4 out of 10.

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Live Analytics and Reports

See PXM scores as they're collected in real time on EC Flow's Live Analytics Dashboard as well Day, Week, Month, and Year reports to see how your unit has improved.

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Easy Patient Journey Review

Easily view patient journeys associated with negative ratings, or view a rating from a patient's file to help address patient complaints faster and more accurately.